Shipping & Returns

Shipping Policy

What are the shipping fees + delivery time?

Orders are guaranteed to be fulfilled within 48 hours. By that time, you should receive a shipping confirmation email. We do not take responsibility 

What does low-stock, pre-order and made-to-order mean?


It’s in our warehouse and ready for a new home! Shipping timelines are usually within 2 business days from the date ordered.


We don’t have it on hand yet, but it’s coming so soon! Not to worry, you can still purchase it and your order will go into our queue and shipped as soon as we get it! Please note, you will be charged at the time of order.

Made to Order:

Once your order has been placed, we have to handcraft the piece since it’s being made especially for you.

Return & Exchange Policy

What is your return + exchange policy?

If you made a purchase or are not satisfied with your order, please contact support at

Milan, The Collective will accept returns or exchanges if…

– it is up to 15 days after purchase

– all parts of the original packaging are returned with the item (tags, box)

– there are no damages to the product

– explanation of why you are unsatisfied

If all of the above are met, the cost of the product will be refunded to the customer, but shipping costs to return will be the responsibility of the customer. 

How much is return shipping fee?

The return fee is through whatever carrier you choose at your own expense

When will I receive my refund?

Once your package is delivered, please allow 5 – 10 business days for our team to look through your return. We will be sent you a confirmation as soon as we accept.